On Tue eve I was lucky enough to attend the official media launch for new SA online store, Zando.
Now some of you might remember my post just over a month back about my first Zando shopping experience… (if you missed it, you can check it out here). In that post I noted all the cool site features that I really loved, but I also noted some things that weren’t so cool.
Something I really appreciated was the fact that they actually took the time to read my post and then gave me the following feedback:
I am the Customer Service Manager at Zando. I really appreciate your feedback, we are going to use it to improve and make our customer experience super amazing.
All departments have seen your post and are working at warp speed to make sure this does not happen again.
I hope that we do see you again, we value every customer:-)
Love and Happiness,
How great is that? From my experience there are very few companies that would respond this well to a bit of criticism and then even turn it into a massive positive thing. Love it.
The chic venue for the big event was new Cape Town hot spot, Orphanage which is situated on the corner of Bree & Orphan st. I’ve actually been dying to check this spot out because everyone’s been raving about the insane cocktails. So that sweetened the deal even more.
First I just have to blab a bit about the venue & the drinks, then we’ll get back to what’s been cooking at Zando.
Orphanage has the most amazing chandelier feature that stretches the entire length of the ceiling:
And the bar is an elegant dark wood beauty with a lot of swagger…
As for these killer cocktails people have been raving about, I must say their menu is no run of the mill “so boring I want to stick a fork in my eye” type of menu. It has been carefully planned out by professional mixologists to take your taste buds on a journey they’ll never forget.
The first one I tried was the “More tea, vicar?” which contains vanilla vodka, rooibos, cranberry & lemon and it served in a regte egte tea cup and saucer:
The next cocktail which tempted me with promises of cucumber sandwiches on the side was the Orphanage Martini with gin, cucumber, elderflower & mint:
OK OK, enough gushing about how awesome this venue is. You guys will just have to go check it out for yourselves and then let me know which cocktail’s your favourite. Just two last tips: I hear the Brimstone & Fire is another “hot” little number and I also really loved their truffle fries with wasabi aioli which is from their “sharing food” (as they call it) menu.
Right, back to Zando. Now only 3 months old, they’ve grown from offering just a handful of brands to about 200 at present! AND they still have plans for more to come and also for them to expand their offerings from the current shoes, clothing & accessories categories to anything lifestyle related, like homeware products for example.
MD and co-founder, Eugen Petersen, was there to talk to us about the Zando brand, their commitment to kick ass service and how they want to change the way South African’s shop by taking online shopping “to the next level”.
After the formalities were done, I got to chat to their fashion editor, Megan Pascall, who turns out is a Love Affair with Cape Town reader (yay!). Being a fashion editor naturally Megan was oozing style and I wondered immediately what beautiful things she might have hiding away in her wardrobe.
Other fabulous people on the scene were Elrico Bellingan from Luxo blog and his always fabulous from head to toe girlfriend, Ritza:
And one of my Gansbaai adventure weekend buddies, eNews reporter Tanya Nefdt:
Other SA celebs in attendance included Top Billing’s Jo-Anne Strauss, soccer hottie Ryan Botha, Goldfish’s Dom Peters, model Lisa Cowley, TV personality Liezel van der Westhuizen, and Dirty Skirts front man Jeremy de Tolly.
On our way out we were totally spoilt with goodie bags filled with treats to keep you warm during winter (mostly thanks to the extra layer of fat you’ll be sporting. hehe).
A HUGE thanks to Zando & Red Carpet concepts (the PR agency who put this little shindig together). It was a really fun evening out and a nice way to ease myself back into Cape Town life after my holiday.
Oh and just in case you were thinking “So what… just because they invited you to a fancy pants party, liquored you up and fed you, you’ve totally forgotten about all the not so cool points you hightlighted in your last post?” Well no… I’m not that easy… most of the time. I did some looking around on their site again and these are my findings:
- The cart & checkout process now clearly shows your selected size at all times. No more stress about whether you selected the right thing or not.
- The clothing selection is way better now, with lots more options and some really nice brands. Far from the “snooze fest” I called it last time round.
And as for the delivery drama from last time… well in my goodie bag I also got a 25% off voucher, so I’ll be putting them through their paces again soon to confirm that one. Just have to save up some casheesh and put aside some free time to browse through all their new goodies.