This has been eating away at me for quite some time now… I HATE the Nu Metro cinema at the V&A Waterfront!!! The only reason I continue to go there is because it is conveniently located as I and most of my friends live in town.
This past weekend I was there again and as always I was seriously irritated. Hey, at least they are consistent right! haha.
First off the ladies toilets there are totally manky. There’s hardly ever any toilet paper, it’s dirty, half the taps don’t work and I just can’t stand having to go in there in general.
Then their self-service ticket machines NEVER work. This past weekend for example I wasted about 15min going from machine to machine, just to find that none of them actually worked. The most annoying part is that it takes you through the entire selection & puchasing process and then bombs right at the end when you have to swipe your card. Aaarggghhh!
You’re always left worrying that maybe the transaction did go through and now you run the risk of getting duplicate transactions on your card. Some of the card readers are actually held together with tape, yes tape! Seriously, you guys don’t make enough money to fix it properly!?! I mean at R45 a ticket and those out of this world prices for drinks & snacks, you would damn well think you do…
I tried to warn as many people as I could that the machines were a waste of time, but as I stood in the crazy long queue for normal ticket purchases, I saw sad person after sad person going through the exact same pain as I did. The least Nu Metro can do is put bloody “Out of Order” signs up. Or if you really don’t care about maintaining them, just rather take them down.
When I finally got to the front of the queue, I asked the guy behind the counter whether I could speak to a manager about the broken machines. His response was: “Ag, these managers don’t care. Lots of people complain and its just always broken.” Nice… real nice…
As for the cinemas themselves, I’ve been in some ones there where you hope and pray the lights don’t come on before you leave… because you don’t want to see what you’ve been sitting on for the last 2 hours… blegh!
The V&A Waterfront is a world class shopping & entertainment area. People from all over the world come to Cape Town to see it. I think the Nu Metro Cinema totally lets them down. It’s an embarrassment. If I ran that place, I would tell them to either shape up or ship out!
Anyhoo, I just really needed to let all of that out. My inner rage was starting to make my eyes twitch. I feel sooooo much better now, thanks for listening guys.